We value our customers and are committed to ensuring both product quality and satisfaction. Please review our return and refund policy before making a purchase.
1. Damaged or Defective Products
If you receive a product that is damaged, defective, or misprinted, we will make it right.
Steps to Report an Issue:
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Contact us at support@wordsoftruthdesign.com within 24 hours of delivery.
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Include:
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Clear photos of the product showing the issue.
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A photo of the packaging with the shipping label visible.
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The delivery date of your order.
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Evaluation: Our team will review your claim and respond within 2–3 business days.
Resolution Options:
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Free Replacement – A new item will be sent at no additional cost.
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Full Refund – Issued to your original payment method.
Note: For defective or damaged items, you will not need to return the original product.
2. Size Issues & Non-Defective Returns
Because our products are made to order, we cannot accept returns or exchanges due to:
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Incorrect size selection
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Change of mind
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Ordering errors
Please review the size guide and product details carefully before placing your order.
3. Claim Period
All claims must be submitted within 30 days of delivery.
We cannot process refunds or replacements after this period.
4. Important Conditions
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Claims must include sufficient evidence as outlined in Section 1.
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We reserve the right to deny refund or replacement requests if conditions are not met.
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In rare cases, if a return is required, we will provide specific instructions.
5. Non-Returnable Items
We do not accept returns for:
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Personalized or custom products
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Sale items or gift cards
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Perishable goods (e.g., food, flowers, plants)
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
If you have questions about whether your item is eligible, please contact us.
Contact Us
If you need assistance, reach out anytime:
